Remotely Managed Passenger Entertainment System
About the Project
This is a remotely manageable passenger entertainment system for intercity buses, offering low operational costs. The system defines the entire journey process in 360 degrees, going beyond entertainment, and provides a communication opportunity with high technology and comfort between passengers and the business.
With its internet-based infrastructure, all devices can be managed remotely. Passenger application usage statistics can be anonymously tracked.
The feedback mechanism in the application allows passengers to communicate with the company’s headquarters through the device. It provides the ability to intervene in undesirable situations caused by the on-board staff.
It operates as an Android-based main menu application. Passengers cannot use the seat-back screen for any other purpose.
Compatible with Android Enterprise MDM (Mobile Device Management) services. All devices can be managed from a single point at the operating system level with third-party MDM service providers.
Steward Calling/Snack Features
Minimum Management Effort
Remotely Manageable Passenger Entertainment System is related to security and privacy concerns. Given that the system is internet-based and allows for remote management of devices, there is an inherent risk of unauthorized access and data breaches. This risk is heightened by the system’s ability to track anonymous passenger application usage statistics and manage content remotely. If not adequately secured, sensitive passenger data could be exposed or misused. Furthermore, the integration of third-party Mobile Device Management (MDM) services adds complexity to the security architecture, potentially increasing the vulnerability to cyber threats. Ensuring robust cybersecurity measures and compliance with data protection regulations is critical to maintain passenger trust and safeguard against malicious attacks.
Additionally, the system’s capacity for direct communication between passengers and company headquarters, as well as the ability to intervene in staff-related issues, raises privacy concerns. There is a delicate balance between providing responsive customer service and intruding into the personal space of passengers and staff. Mismanagement of this feature could lead to passengers feeling monitored or staff feeling unfairly supervised. This aspect of the system needs careful consideration in terms of privacy policies, user consent, and clear boundaries on the extent and nature of surveillance and intervention.